Refund Policy

Effective Date: 12/18/2025

At S.O.S. Engineering, we take pride in delivering high-quality metal fabrication products and services. Because many of our products are custom-fabricated to customer specifications, refunds are evaluated on a case-by-case basis.

Custom and Made-to-Order Products

Due to the custom nature of most fabrication work, orders that have entered production are generally non-refundable. However, we understand that exceptional circumstances may arise. Requests for refunds or adjustments will be reviewed individually.

Refund Review Process

Refund requests will be evaluated based on factors including, but not limited to:

• Whether the product meets the agreed-upon specifications

• The stage of production at the time of the request

• Material and labor costs already incurred

• Documentation provided (drawings, approvals, correspondence)

• Any quality or workmanship concerns

Eligible Resolutions

Depending on the circumstances, resolution may include:

• Partial or full refund

• Repair or rework

• Credit toward future work

The resolution will be determined at the sole discretion of [Company Name].

How to Request a Refund

To request a refund or review, please contact us within 10 days of delivery or order issue discovery and provide:

• Order number

• Description of the issue

• Supporting documentation or photos, if applicable

Non-Refundable Costs

Certain costs may be non-refundable, including but not limited to:

• Custom materials or special-order items

• Engineering, design, or setup fees

• Shipping, handling, and expedited service charges

Contact Information

For refund inquiries, please contact:

S.O.S. Engineering
Email: sales@sosengineering.net